FAQs Page

FAQs

This is a newly renovated, private 6-bedroom house in Iiyama, perfect for groups or families. It features a spacious living area, chef’s kitchen, ski drying room, and beautiful mountain views.

The house comfortably accommodates up to 14 guests (with flexibility up to 16 using futons).
The base price includes up to 10 guests, with an additional fee per person after that.

6 bedrooms in total:

  • Bedroom 1: 2 single beds
  • Bedroom 2: 1 double bed
  • Bedroom 3: 1 queen bed
  • Bedroom 4: 1 queen bed
  • Bedroom 5: 2 single beds  or 1 king plus bunks
  • Bedroom 6: 2 single beds or 1 king
  • Additional futons available in the second lounge/playroom if required

Yes, the house has a fully equipped chef’s kitchen including:

  • Rice cookers
  • Small oven
  • Full cookware for large group meals

The house includes:

  • 2 private shower rooms
  • 2 toilets
  • Washing machine and dryer plus bath
  • Togari Onsen – 6 minutes
  • Madarao – 15 minutes
  • Nozawa Onsen – 18 minutes
  • Kijimadaira – 20 minutes
  • Shiga Kogen & Myoko Kogen – under 40 minute
  • Hakuba – approximately 2 hours

Yes, free parking for up to 4 cars is available.
Please let us know your arrival time so we can clear snow for you.

A car is recommended for convenience.
We can help arrange discounted car hire—just let us know in advance.

Yes, the property includes:

  • Private ski access door
  • Ski/snowboard drying room
  • Storage for your gear 

Yes! The house is ideal for families and includes:

  • Games for kids
  • Spacious living areas
  • Baby bed available upon request 

Yes, guest numbers can be updated up to 48 hours before check-in by messaging us.

Our standard cancellation policy is as follows:

  • Full refund for cancellations made 60 days or more before check-in
  • 50% refund for cancellations made between 14–30 days before check-in
  • No refund for cancellations made within 14 days of check-in

Refunds are not provided for unused nights after check-in.

Changes to dates or guest numbers may be accommodated subject to availability. Please contact us at least 48 hours prior to check-in.

Yes, we strongly recommend purchasing travel insurance to cover any unforeseen cancellations, travel delays, or changes to your plans.

A standard cleaning fee applies to all bookings and is included in your total price unless otherwise stated.   for up to 10 people  addition 10000yen for up to 14

We ask guests to leave the property in a reasonable condition, including:

  • Placing rubbish in designated bins
  • Washing and putting away dishes
  • Removing personal items

Additional cleaning fees may apply if the property is left excessively dirty.

A refundable security bond may be required prior to check-in. This will be returned after your stay, subject to a property inspection.

Guests are responsible for any damage caused during their stay. Repair or replacement costs may be deducted from the security bond if applicable.

  • Snow Monkey Park – approximately 40 minutes
  • Karuizawa Outlet Shopping – accessible via Shinkansen from Iiyama

Yes, you will have exclusive private access to the entire 2-storey house, including garage, ski room, and all facilities.